Exchange and Refund policy

We take great pride in our reputation for quality and our website contains detailed size charts for every single item for your reference.

We are 100% sure that you will love your Marssiana purchases. But in the unlikely event you have any issues with your order please email us via support@marssiana.com within 48hrs of receiving your items for eligibility & conditions. 

We will provide you with an exchange or store credit for items only where: items are in saleable condition, in their original packaging with all tags still intact; items have not been worn, damaged or washed; we are notified within 48 hours upon receipt; items are sent back to us within 30 days from the date of receipt.

Note we only offer exchange or store credit. 

As you can understand for sanitary reason’s we are unable return/refund personal products such as Lingerie, Hosiery, Bodysuits & Swimwear.

If you have received an incorrect or faulty item in your order we sincerely apologise, we have strict quality assurance techniques to ensure this does not happen.

If this is the case simply send images of the incorrect/faulty items to support@marssiana.com and we will resolve the matter for you urgently. 

If you would like to cancel your order you may do so within 24 hrs of placing your order, because we are dedicated to getting your orders to you promptly we are unable to cancel the order outside of this time-frame as it may already be on its way to you.

Please Note: We do not ship to PO Boxes

Shipping costs are non-refundable or eligible for store credit
*International shipments may be subject to import taxes, duties and custom fees, which are levied once your package reaches the country of destination and are the responsibility of the recipient.

Keep in mind any discounted items are ineligible for return or exchange.  

If you have any questions or queries, please contact our dedicated customer service team via support@marssiana.com with your enquiry and they will assist you further.